Optimus Health Concierge (“Optimus Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to optimushealthconcierge.com and to any educational, wellness, or product-fulfillment service we provide through this site.
1. Information we collect
1.1 Information you give us directly
- Account & order details: name, email, phone number, shipping and billing addresses, order history.
- Educational intake responses: wellness goals, lifestyle context, and any information you choose to share during an optional educational consultation.
- Payment confirmation details: the Zelle handle, last-four of a card, or bank-transfer reference you provide so we can confirm payment. We never store full card numbers or full bank account numbers on this site.
- Communications: messages you send to us by email, contact form, SMS, or chat.
1.2 Information we collect automatically
- Device & usage data: IP address, browser type, device type, pages visited, referring URL, and timestamps. Used for site security, analytics, and to keep your cart and session working.
- Cookies & similar technologies: small files stored on your device that keep you logged in, remember your cart, measure traffic, and improve the site experience.
1.3 Information from third parties
We may receive limited information from payment confirmation services, shipping carriers, fulfillment partners, and analytics providers so we can complete and improve your experience.
2. How we use your information
- Process orders, confirm payment, arrange shipping, and provide order updates.
- Schedule and deliver optional educational wellness consultations.
- Respond to questions, requests, and customer service issues.
- Send transactional messages (order confirmations, shipping notices, account alerts).
- With your explicit opt-in, send marketing or educational content. You can unsubscribe at any time.
- Improve the website, products, and customer experience.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms.
3. Legal bases (for EU / UK visitors)
Where the GDPR or UK GDPR applies, we rely on the following lawful bases:
- Contract: to fulfill purchases and consultations you request.
- Legitimate interest: to keep the site secure, improve our service, and prevent fraud.
- Consent: for optional marketing communications and non-essential cookies.
- Legal obligation: to meet tax, accounting, and regulatory requirements.
4. How we share information
We do not sell your personal information. We share it only with the parties below, and only to the minimum extent needed:
- Fulfillment & shipping partners (including BioAge Wellness LLC) to ship orders.
- Payment confirmation providers to verify Zelle or bank transfers.
- Service providers for hosting, security, email delivery, analytics, and scheduling.
- Professional advisors (lawyers, auditors, accountants) when reasonably necessary.
- Legal authorities when required by law, valid legal process, or to protect rights, safety, or property.
- Business transfers: if Optimus Health is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction.
5. Cookies & analytics
We use first-party cookies that are strictly necessary to operate the site (cart, session, security), and analytics cookies to understand how the site is used. You can control cookies through your browser settings. Disabling strictly necessary cookies may prevent checkout from working.
6. Data retention
We keep personal information only as long as we need it for the purposes described in this policy, to meet legal and accounting obligations, and to resolve disputes. Order records are typically retained for at least seven years for tax purposes. Marketing data is retained until you unsubscribe.
7. Security
We use industry-standard administrative, technical, and physical safeguards to protect personal information, including HTTPS encryption in transit, restricted access to internal systems, and regular security review. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Your rights & choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete personal information, subject to legal retention obligations.
- Object to or restrict certain processing.
- Port your information to another provider.
- Withdraw consent for marketing or optional processing.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, email [email protected] with the subject line “Privacy Request.” We will respond within the timeframe required by applicable law.
9. California residents (CCPA / CPRA)
California residents have the right to know, delete, correct, and opt out of “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising. To submit a verifiable consumer request, email [email protected].
10. Children’s privacy
Optimus Health is intended for adults aged 18 or older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, contact us and we will delete it.
11. International transfers
Optimus Health is operated from the United States. If you access the site from outside the U.S., your information will be processed in the U.S., which may have different data-protection rules than your country.
12. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
13. Contact us
For questions about this Privacy Policy or how we handle your information, contact us at:
Optimus Health Concierge
Email: [email protected]
Concierge text line: 214.307.2675